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What You Agree To When You Use queensclub

These terms set out the rules that apply to your queensclub account — how it works, what we expect, and what you can count on from us.

US-eligible states onlyPayPal, Venmo & Play+ acceptedAccount-level enforcementSubject to state lawUpdated terms notified by email
queensclub What You Agree To When You Use queensclub
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take our obligations under these terms seriously. Your account data is protected using SSL encryption, and we apply identity verification before processing withdrawals — whether you cash out through PayPal, Venmo, or a Play+ prepaid card. These steps exist to protect you as much as to comply with applicable rules. Players in Columbus and Denver, like everyone else in eligible states, have the same rights to request account information and to close their account at any time.

Data Retention

We keep your account data for as long as required by applicable state regulations. You can request a summary of what we hold by contacting support through live chat or email.

Cookie Use

Our site uses cookies to keep your session active and remember your payment preferences. You can adjust cookie settings in your browser; some features may behave differently if cookies are disabled.

Account Security

SSL encryption covers every page of your account. We also require identity verification before any withdrawal is processed, which includes confirming the PayPal or Venmo account belongs to you.

Requesting Changes

To update your account details, correct a data error, or request account closure, contact us via live chat. We process these requests in line with the timelines stated in the current terms.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms isn't clear, or you need to flag a concern about your account, our support team handles terms-related questions directly. You don't need to wade through a ticketing maze — pick the channel that works for you and we'll get back to you with a straight answer.

Live Chat Start a live chat session from inside your account dashboard. Agents handle terms clarifications, account status questions, and payment eligibility concerns in real time.
Email Support Send detailed terms or account questions to our support address. We respond in writing so you have a record of any clarification — useful for payment or eligibility disputes.
Account Help Center The Help Center inside your account covers the most common terms questions, including how PayPal and Venmo withdrawals are processed and how account closures work.

Common Questions About These Terms

These are the terms questions we hear most from account holders. If yours isn't here, live chat and email support are both ready to help with anything more specific to your account or state.

These terms apply to anyone who opens a queensclub account. You must be of legal gambling age in your state and physically located in an eligible jurisdiction when you access the lobby.

Yes. We'll notify you by email before any changes take effect. Continuing to use your account after the effective date means you accept the updated terms.

Your available balance can be withdrawn before or at the time of account closure. Withdrawals through PayPal, Venmo, or Play+ follow the same verification steps as any other cashout.

Contact our support team via live chat or email to request a summary of the personal data we hold on your account. We respond in line with applicable state data-handling requirements.

Before we release any withdrawal, we confirm your identity and verify that the payment method — PayPal, Venmo, or Play+ — is registered to you. This is a terms requirement, not optional.

Yes. Access to queensclub and the terms that govern it depend on state law. These terms apply only where online casino access is permitted under local law in your eligible state.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.